If you have an alarm system in your home that was installed sometime between the years 2000 and 2015, there is a chance that if you look at your alarm control panel, you will be looking at the logo of a company that no longer exists—Interlogix.
Interlogix was, for many years, a leader in the security and alarm industry. They manufactured some of the most widely used control panels in the residential market, such as the Simon and Concord line of products. They were so dominant that many people in the industry simply considered them a permanent part of the landscape.
However, today you’d have about as much success finding a dealer that sells new Interlogix products as you would booking a ticket on Eastern Airlines or shopping at a Borders bookstore. Like those other once-dominant but now extinct brands, Interlogix is gone. So what happened to them? How did they so quickly go from an industry leader to being out of business?
A Short History of the Interlogix Brand
Before we get into how Interlogix ended, let’s quickly review how they started. Interlogix was formed in the year 2000 when Interactive Technologies Inc. (ITI) merged with SLC Technologies.
At the time, ITI was already a popular choice for alarm dealers. They were one of the first to produce a reliable wireless alarm system, and they did some great research into the residential alarm market. After merging with SLC Technologies, ITI changed its name to Interlogix.
That name didn’t last long, however, because in 2002 General Electric purchased Interlogix and renamed it GE Security. If your alarm panel has the GE logo on it, it was probably installed after 2002 but before 2010.
That’s because in 2010, GE Security was acquired by United Technologies Corp. (UTC), which decided to revive the Interlogix name the following year. Since then, Interlogix had continued to be a major player in the alarm industry, with regular announcements and releases of new products.
The demise of an industry giant
That all changed in September of 2019, when Interlogix made a surprise announcement that they would begin winding down operations and would shut down at the end of the year. This was quite a shock to the alarm industry, since as many as 11% of alarm panels installed in the U.S. that year were manufactured by Interlogix.
The reason given by UTC for the shutdown was that they “wanted to focus on growth opportunities for LenelS2”, which is another fire and security brand owned by UTC and operated under its Carrier division.
However, behind the scenes, there were rumors of mismanagement by company executives at Interlogix, with accusations being made that leadership failed to listen to dealers and consumers. Reading between the lines, it seems that what likely doomed Interlogix is the same thing that has caused many other dominant brands to fail throughout history—their success led to arrogance and complacency, and their competitors took advantage of the situation.
What about the Interlogix website?
Despite the fact that Interlogix has shut down and is no longer releasing any new products, their website is still online and makes it appear as if the company is still doing business as usual. In fact, the “About Us” page of the website contains the following statement:
“Continuing the legacy of some of the most recognized names in security, Interlogix affirms a long-standing commitment to market-leading brands. As a convenient one-source provider for channel partners, our ongoing goal is to provide reliable and intuitive products that meet existing and future security needs.”
This is, needless to say, extremely deceptive. We’re not sure why UTC is keeping the Interlogix website up, and it’s hard to believe that they simply forgot to update the website to mention that they are no longer in business. Perhaps they are still planning on resurrecting the brand in some form in the future—but given how much trust has been lost, that would be difficult.
Options for consumers
So, if you are a homeowner with an alarm panel manufactured by Interlogix (or its predecessor, GE Security), where does that leave you?
The good news is that the customer support division of Interlogix will continue to provide product support, so dealers like Dynamark Security can continue to service and maintain your alarm system.
Also, other manufacturers like Qolsys are producing alarm panels that are compatible with Interlogix equipment (such as wireless contacts). So, in the short term, you don’t have anything to worry about.
However, in the long term, you’ll probably want to consider swapping out Interlogix equipment in your alarm system with equipment manufactured by a company that is still in business. This will ensure that you can get the best available support and have the most up-to-date technology in your system.
If you currently have Interlogix equipment in your home and you have questions about whether or not you should replace it, we are here to help. Contact our office and we’ll be happy to advise you on the best course of action to maintain your alarm system.