Customer Support & Security Tips

A certified Dynamark technician is on call 24 hours a day, 365 days a year to ensure that our customers can always speak directly with a member of our staff. As authorized dealers for Honeywell and GE, our work is backed by the best factory technical support in the industry.To ensure that you’re getting the most from your Dynamark security system, please read our general safety tips and instructions on how to test your system.For any other questions, consult our FAQs (below), or call our our office.

Security System Safety Tips

  • ALWAYS ARM YOUR SECURITY SYSTEM. This is the most important step you can do to secure your home or business. Do not use your  security system only when you leave for holidays or vacation. Roughly HALF of all break-ins take place between 10:00am and 3:00pm on work days.
  • Make sure you have plenty of Dynamark signage on and around your  home. If you’d like additional signage, please contact our office. It’s free!
  • Test your system regularly to ensure proper function (see below for instructions)

How to test your alarm system at our central station:

  • Call the central station at 1-855-351-5651.
  • Give them your home phone # and tell them you want to run a test.
  • Arm your security system, trip it and let the siren go for 25-30 seconds before disarming.
  • Call the central station at the same phone number to request your test results.
  • If they tell you they received the test signals, you are all finished.
  • If they did not receive the test signals, call our local office at 804-560-7233, immediately.

FAQs

  • I’ve moved, or change phone numbers. Do I need to let Dynamark know?
    YES, contact Dynamark at 804-560-7233 as soon as possible.
  • What do I do if there’s a power failure?
    Your security system has battery back up that will give you protection for up to 24 hours depending on the age of the back up battery.
  • I’ve changed telephone services. What do I do to make sure my security system works?
    While the telephone technician is still there, call our Central Station at 1-800-432-1429, wait for an operator and tell them you want to run a test on your system. Give them your phone number (the original, if your number is changing) then “arm” your security system. Trip it 2-3 times and let the siren run for 20-25 seconds. The Central Station will not call you because they computer is just logging the test signals. Call the Central Station back at the same number to see if they received your signals. If not, let the telephone technician know he still has work to do.If you are changing your service to Voice Over Internet Protocal (VOIP) or digital phone service, it is important to call us ASAP at 804-560-7233. Such changes to your phone service may require changes to your security  system wiring in order for it to function properly.
  • I have a question about my bill. Who do I call?
    Call our local office at 560-7233 preferably between 9:00 am & 1:00 pm.
  • I’m thinking of dropping my land line to save money. Can I use my cell phone number as the primary path of communicating with your central station?
    NO! Your alarm system cannot communicate through your cell phone but we can upgrade your system to dial out through the cellular network if service is available in your area.  Please call Dynamark for details.

Our Trusted Business Partners

Need something else? You can count on our reputable business partners.

  • Structured cabling systems – Moseley Electronics, structured cabling systems for your home in Virginia
  • Trade Show Displays – We offer trade show displays, pop up displays and panel displays, truss systems, banner stands and custom modular display solutions. Let us help make your next event A Smash Hit!