A certified Dynamark technician is on call 24 hours a day, 365 days a year to ensure that our customers can always speak directly with a member of our staff.
As authorized dealers for Honeywell and GE, our work is backed by the best factory technical support in the industry.
I've moved, or change phone numbers. Do I need to let Dynamark know?
YES, contact Dynamark at 804-560-7233 as soon as possible.
What do I do if there's a power failure?
Your security system has battery back up that will give you protection for up to 24 hours depending on the age of the back up battery.
I've changed telephone services. What do I do to make sure my security system works?
While the telephone technician is still there, call our Central Station at 1-800-432-1429, wait for an operator and tell them you want to run a test on your system. Give them your phone number (the original, if your number is changing) then "arm" your security system. Trip it 2-3 times and let the siren run for 20-25 seconds. The Central Station will not call you because they computer is just logging the test signals. Call the Central Station back at the same number to see if they received your signals. If not, let the telephone technician know he still has work to do.
If you are changing your service to Voice Over Internet Protocal (VOIP) or digital phone service, it is important to call us ASAP at 804-560-7233. Such changes to your phone service may require changes to your security system wiring in order for it to function properly.
I have a question about my bill. Who do I call?
Call our local office at 560-7233 preferably between 9:00 am & 1:00 pm.
I'm thinking of dropping my land line to save money. Can I use my cell phone number as the primary path of communicating with your central station?
NO! Your alarm system cannot communicate through your cell phone but we can upgrade your system to dial out through the cellular network if service is available in your area. Please call Dynamark for details.
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